How Long Does a Personalised Collar Take? Production, Shipping & Tracking

"How long will it take?" is the first question most buyers ask — and for a personalised collar, it is the right one. Your collar is made to order, engraved with your pet's name, and shipped from our factory. That takes longer than a ready-made collar from a local shop. Here are the real numbers, with nothing hidden.

The timeline, step by step

Production: 5 to 7 business days. Your collar is not sitting on a shelf. Once you order, it is made to order and your pet's name and phone number are engraved onto the buckle or tag. That work takes five to seven business days. Shipping: 7 to 14 business days. After production, your order ships to Canada or Australia in seven to fourteen business days. Total: 12 to 21 business days from the day you order to the day it arrives. Business days means Monday to Friday, not counting public holidays — so 12 business days is roughly two and a half calendar weeks, and 21 business days is roughly four calendar weeks.

What it costs

Shipping is $8.99, and it is free on orders over $85 — in Canada, the United States and Australia. Duties and taxes may apply when your order arrives in your country, and they are not included in the price you pay at checkout. The product pages show prices in Canadian dollars; you will see your local currency at checkout.

Tracking: what to expect

You will receive a tracking number once your order ships. One thing to know in advance: tracking labels are pre-generated, so your tracking may not scan or show movement immediately after dispatch. That is normal — it means the label has been created and the parcel is in the system, not that it is lost. If tracking shows no movement for several days, wait: the parcel is travelling, and the next scan usually appears when it reaches the next sorting point. If it has been more than 21 business days since you ordered, contact us and we will look into it.

Ordering for a date? Plan ahead

If you need a collar for a birthday, a holiday or Christmas, order at least four weeks ahead — and longer in December, when couriers are at their busiest. A personalised collar ordered in mid-December will very likely arrive after Christmas, and we would rather you know that before you order than be disappointed afterwards. If your date is sooner than four weeks away, consider whether a non-personalised item from our range would work instead — but remember that personalised items are the ones that take the time, because they are made for your pet alone.

Can I change my order?

You can change a personalised order — including the engraving — only within one hour of ordering. After that, production starts and the engraving cannot be changed, and personalised items cannot be returned. Double-check the spelling of your pet's name and your phone number before you check out: a misspelled name is the one mistake that costs the full order.

Frequently asked questions

Why does it take 12 to 21 business days? Because your collar is made to order and engraved for your pet, then shipped internationally from our factory. A ready-made collar from a local shop is faster; a personalised one made for your pet is not.

Is shipping really free over $85? Yes — free shipping applies to orders over $85 in Canada, the United States and Australia. Duties and taxes may still apply on arrival.

My tracking has not updated in days. Is my order lost? Almost certainly not. Pre-generated tracking often shows no scans for several days while the parcel is in transit between sorting points. Contact us if it has been more than 21 business days since you ordered.

Read our full shipping policy, or browse our personalised dog collars to start your order.